Support Section

Frequently Asked Questions

Manipulation

What is the best manipulator?

The Omniax is our flag ship manipulator and can be fully configured in a range of options. This manipulator is extremely rigid and can take up to 20kg load capacity. For more information visit the product page


How do I maintain my manipulator?

Please download the Omniax Operating Instructions for how to maintain your manipulator. If you have any specific questions which are not included in the manual, please contact sales@vacgen.com


How do I replace my worm and wheel drive?

We have an assembly guide to explain how to replace your worm and wheel drive on your current manipulator. Please download the assembly guide


Drives and Motion

Can I replace the bellows in my wobblestick?

Yes, we can provide you with an RMA for you to return your wobblestick for a bellows refurbishment. Please ask Sales for a quotation and RMA form.


How do I replace the seals on my DPRF?

We have an assembly guide to walk you through the steps of changing and/or cleaning your DPRF and RP100 seals. Please download the assembly guide


Chambers

What material should I design my chamber in?

The material for your chamber will depend on your target application. If your application requires low energy electrons then Mu-Metal liners on a Stainless Steel chamber could be the best solution for you. Contact one of our engineers today sales@vacgen.com


Do you have a maximum size chamber you can provide?

Typically our maximum chamber size is 700x700x1000mm and 500kg mass.


Can you help me design a chamber?

Yes, our dedicated chamber engineers can walk you through the steps for designing a chamber. If you have a sketch or 2D drawing then please send us your requirements to sales@vacgen.com and we will be in touch


Valves

Is there a specific torque setting for my CR valve?

Yes, please download the manual for torque settings and drive nut sizes.


How do I change the pad in my LVM leak valve?

To replace the sealing pad on your LVM valve please download the assembly guide, there is also a helpful video which will walk you through the steps. Visit the Technical Videos part of our website


What pressure range can I use my CR valve?

The CR range of valve have an operating pressure from 1x10-12 mbar to 4 bar.


Support and Service

Please find a selection of Assembly Guides available to download at your convenience. These are to be used in conjunction with the manuals and assume the user has technical abilities to service the product in the field. Repairs are under taken at the user's own risk. If you cannot find what you are looking for, please contact us and one of our staff will be more than happy to locate the document for you.