Support
No matter the question, we are here to offer you support
As your trusted vacuum supplier, we are committed to providing the right product, at the right time, in the right quantity, and in impeccable quality. It is our priority to make sure that your VACGEN Vacuum technology and components have a smooth operating life.
VACGEN’s engineers and technical support team are here for you, despite the complexity of your question, there will always be someone who can offer you a solution.
Below you will find answers to our most frequently asked questions, downloadable assembly guides and downloadable operating Instructions.
Catalogue
FAQs
manipulators
What is the best manipulator?
The Omniax is our flag ship manipulator and can be fully configured in a range of options. This manipulator is extremely rigid and can take up to 20kg load capacity. For more information visit the product page
How do I maintain my manipulator?
Please download the Omniax Operating Instructions for how to maintain your manipulator. If you have any specific questions which are not included in the manual, please contact sales@vacgen.com
How do I replace my worm and wheel drive?
We have an assembly guide to explain how to replace your worm and wheel drive on your current manipulator. Please download the assembly guide
drives and motion
Can I replace the bellows in my wobblestick?
Yes, we can provide you with an RMA for you to return your wobblestick for a bellows refurbishment. Please ask Sales for a quotation and RMA form.
How do I replace the seals on my DPRF?
We have an assembly guide to walk you through the steps of changing and/or cleaning your DPRF and RP100 seals. Please download the assembly guide
chambers
What material should I design my chamber in?
The material for your chamber will depend on your target application. If your application requires low energy electrons then Mu-Metal liners on a Stainless Steel chamber could be the best solution for you. Contact one of our engineers today sales@vacgen.com
Do you have a maximum size chamber you can provide?
Typically our maximum chamber size is 700x700x1000mm and 500kg mass.
Can you help me design a chamber?
Yes, our dedicated chamber engineers can walk you through the steps for designing a chamber. If you have a sketch or 2D drawing then please send us your requirements to sales@vacgen.com and we will be in touch
valves
Is there a specific torque setting for my CR valve?
Yes, please download the manual for torque settings and drive nut sizes.
How do I change the pad in my LVM leak valve?
To replace the sealing pad on your LVM valve please download the assembly guide, there is also a helpful video which will walk you through the steps. Visit the Technical Videos part of our website
What pressure range can I use my CR valve?
The CR range of valve have an operating pressure from 1x10-12 mbar to 4 bar.
Operating Instructions
Assembly Guides
These are to be used in conjunction with the manuals and assume the user has technical abilities to service the product in the field. Repairs are undertaken at the user's own risk.
XYZ Manipulators
- Bellows Assembly HPT-RX & WX
- Replacing Drive Nut HPT
- Z Bellows Replacement Transax
- Z Slide Nut Replacement Transax
- X&Y Bellows Removal Omniax
- X&Y Bellows Replacement Transax
- Replacing Worm and Wheel Omniax
- Cooling Replacement Omniax
- Z Bellows Replacement Omniax
- Gas Cooling
- Manipulation Cooling
- Replacing Co-Axial Cooling Gasket
- Replacing Cajon Gasket
Sample Holders
Micrometers
Sublimation Pump
Hinged Door
Rotary Drives
Valves
Transfer Devices
Rotary Platforms
Ion Gauges
Lubrication