The quality of our service to customers is of prime importance to VACGEN. As a leading organisation in our field, our quality promise is simple: do the job right, on time, every single time.
Our philosophy is:
- We do not accept substandard workmanship
- We do not accept poor quality component finish
- We do not pass on substandard work
- We strive to be world leaders in every aspect
Our mission is to exceed our customer’s expectations by providing the right product, at the right time, in the right quantity, and of the right quality.
Our purpose-built premises are ISO 9001:2015 certified, and our commitment to this industry-leading standard is integrated into our every practice and undertaking. This commitment is supported by our robust Quality Management System (QMS), which enables us to track, monitor and measure our results – and adjust as needed, in order to maintain and constantly improve our record in reliability and delivery.
While we are very proud of our certifications and strict adherence to industry-recognized standards, we are even prouder of the exceptional quality culture that lives in our core. To this end we have created a quality assurance team with representatives from each division of the business. This team will own, control and deal with all aspects of quality throughout the organisation. Their remit is to raise and maintain our growing quality needs and ensure our high standard approach to quality becomes embedded behaviour across VACGEN.
Each day we grow and improve, as we focus on continuing our knowledge and development to exceed your expectations, spearheading improvements in order to ensure the highest quality assurance of VACGEN is effective, compliant and that we consistently deliver the service you demand and the superior quality you trust.