Customer Support Engineer

Are you looking for the next step in your career? Could you be the right person to fill one of our positions?

We are now recruiting for Customer Support Engineer, you will support our customers and our representatives, understanding their needs, identifying solutions and providing technical support.

The majority of this support will be delivered remotely using MS teams and other digital methods.

Key Accountabilities:

In addition to this as our Technical Sales Support you will be responsible for:

• Providing technical support: Growing our business with research institutes through management of our 3rd party sales channels and supporting our OEM inquiries, providing technical support and quotations

• Networking: Identifying and qualifying additional sales channels and OEM customers and connecting to our customers through social media?

• Sales Promotion: Creating and supporting webinars, virtual conferences, real conferences and preparing presentations and content for social media channels

• Product Management: Receiving and interpreting the voice of the customer and conducting competitive analysis??

• Developing strong relationships, building business opportunities and working with the other members of the sales team

Essential Skills & Experience:

In order to be successful in this role you must have / be:

• Minimum of 3 years' experience in a technical role with customer interaction.

• A Bachelors in Science, Mechanical Engineering or relevant professional experience.

• Experience/confident in delivering technical presentations explaining products and services.

• Fluent English is required, other languages are desirable.

• Full driver's license.

Desirable Skills & Experience:

The skills and experience we would like the employee in this role to have are: 

• Practical experience in the field of scientific equipment or other technical equipment?

• Any additional language skills should be highlighted

Qualifications:

Required Qualifications: 

Bachelors in Science, Mechanical Engineering or relevant professional experience 

Personal Qualities/Attributes:

We require the following personal qualities/attributes:

• High energy and commercial drive

• Practical experience with technical or scientific equipmen

• Well organised and structured

• Results orientate

• Outgoing energetic personality

If you feel you have the necessary skills and experience to be successful in this role click on “APPLY” today, forwarding an up to date copy of your CV for consideration in the first instance.